Refund Policy

Introduction

At DevsCall, we are committed to providing high-quality educational content and services. While all our courses and tutorials are completely free to learn, we offer paid course completion certificates for those who successfully finish our programs.

This Refund Policy outlines the terms and conditions for refunds on our paid course completion certificates and any other paid offerings. By purchasing any paid product or service from DevsCall, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Our Course Model

Before explaining our refund policy, it's important to understand how DevsCall works:

• Free Learning: All course content, tutorials, and learning materials are completely free
• Course Completion: You must complete the entire course to be eligible for a certificate
• Paid Certificates: Only the course completion certificate requires payment
• Verification: Certificates are issued only after verifying course completion

2. Certificate Refund Eligibility

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Certificate has been generated and is available for download
• Certificate has been downloaded by the user
• More than 7 days have passed since payment
• Request is made after using the certificate for professional purposes
• Certificates purchased during special promotional periods (unless required by law)
• Bulk certificate purchases where any individual certificate has been generated

4. Valid Reasons for Certificate Refunds

Refunds may be considered for the following valid reasons:

• Payment was made by mistake or without authorization
• Duplicate payment for the same certificate
• Technical issues preventing certificate generation
• Course completion status was incorrectly verified
• Payment processing errors

5. How to Request a Refund

To request a certificate refund, please contact us with the following information:

Required Information:

• Your full name
• Email address used for purchase
• Order number or transaction ID
• Course name and certificate type
• Detailed reason for refund request
• Purchase date and time
• Confirmation that certificate has not been downloaded (if applicable)

6. Refund Process

7. Technical Issues

If you experience technical difficulties with certificate generation or payment:

1. Immediate Contact: Reach out to support within 24 hours of the issue
2. Resolution Attempt: We'll work to resolve technical problems within 48 hours
3. Full Refund: If we cannot fix the issue, full refund will be provided
4. Alternative Solution: We may offer re-generation at no extra cost

8. Certificate Accuracy and Quality

9. Promotional Purchases

• Certificates purchased during discount periods follow the same refund policy
• Special promotional terms will be clearly stated at time of purchase
• Refund amount based on actual amount paid, not original price
• Holiday or special event promotions may have modified terms (clearly disclosed)

10. Dispute Resolution

If you're not satisfied with our refund decision:

1. Internal Appeal: Request review from our management team
2. Additional Review: We'll re-examine the case within 5 business days
3. Final Decision: Management's decision will be final
4. External Disputes: You may contact your payment processor (Lemon Squeezy) for additional dispute resolution

11. Important Notes

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be:

• Posted on this page with updated "Last Updated" date
• Effective immediately for new purchases
• Previous purchases governed by policy in effect at time of purchase
• Major changes will be communicated via email to recent purchasers

13. Contact Information

For certificate refund requests or questions about this policy:

Response Time: We aim to respond to all refund inquiries within 24-48 hours (excluding weekends and holidays).